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Delivery and Improvement Director - South West


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Delivery and Improvement Director
Full Time 37.5 hours per week
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South West House
£90,900 - £113,625 per annum
29/01/2018 23:59

NHS Improvement is responsible for overseeing foundation trusts, NHS trusts and independent providers. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable. By holding providers to account and, where necessary, intervening, we help the NHS to meet its short-term challenges and secure its future.

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority, Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

The Director of Improvement Delivery, and interim Deputy Director of Commissioning Operations for South West (South) for the duration of the integration pilot, will support the Director of Commissioning Operations to oversee systems in the South West (South). 

The post-holder will operate as relationship manager for a portfolio of NHS Trusts and Foundation Trusts (Acute/Mental Health/Ambulance/Community Trusts). Some of these will be complex with long standing financial or quality issues. The post-holder will work closely with these Trusts, commissioners and Strategic Transformation Partnerships to provide leadership and guidance on key areas such as performance, quality, finance, clinical quality, governance, and risk, and will hold the Trusts to account for delivery of performance and quality standards. They will provide leadership to help the Trusts meet the outcomes expressed in the performance management framework against which the Trusts will be assessed, and support them to attain FT status or alternative organisational form (where applicable).

The post-holder will also hold a strategic role leading on a specific priority for all systems in the South West Region. For example, productivity, or dealing with reconfiguration. This will require innovative thinking and will potentially have far reaching impact on the delivery of improved patient care and outcomes. As part of supporting the integration pilot the post will also have responsibility for developing an integrated assurance and delivery process for designated systems

In both of these key activities, the post holder will draw on the expertise of the NHS Improvement and, for the duration of the pilot, NHS England functional directors and their teams for advice on finance, quality and safety, etc. The post-holder will, therefore, operate as part of the regional senior leadership team.

Essential for this role will be a detailed understanding of the provider sector, an ability to build strong and effective working relationships with the Board of – and senior colleagues from – Trusts, other organisations including, the CQC and NHS England. Outstanding leadership skills will also be essential to make decisions that will have widespread impact on large parts of the health system.

Required by all directors:

  • Deep understanding of policy and context of NHS Improvement
  • Ability to manage relationships in a highly complex environment
  • Experience and understanding of working at Board level
  • Communications skills including media handling and messaging
  • Credible leadership skills

Additionally, the post-holder must have a good understanding of the criteria and processes for successful FT applications and previous experience in this area. As they will be working with Trust Chief Executives, providing leadership and guidance, they must have credibility involving operating at the most senior levels in the NHS system in order to gain the respect and have the necessary influence in agreeing proposed solutions.

The post-holder will require a specialised working knowledge of NHS Trusts, Foundations Trusts and their operating models. They will also require a good working knowledge of PFI operating models and a deep understanding of merger and acquisition solutions.

The base for this post is Taunton.

Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

Jennifer Howells -