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Delivery and Improvement Director


Main area
Delivery and Improvement Director
Full Time 37.5 hours per week
Job ref
Waterfront 4
£90,900 - £113,625 per annum
21/01/2018 23:59

NHS Improvement is responsible for overseeing foundation trusts, NHS trusts and independent providers. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable. By holding providers to account and, where necessary, intervening, we help the NHS to meet its short-term challenges and secure its future.

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority, Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

The Delivery and Improvement Director (DID) will operate as a relationship manager for a portfolio of NHS Trusts and Foundation Trusts (Acute/Mental Health/Ambulance/Community Trusts). Some of these will be complex with long standing financial or quality issues. The DID will work closely with these Trusts to provide leadership and guidance on key areas such as performance, quality, finance, clinical quality, governance, and risk, and will hold the Trusts to account for delivery of performance and quality standards. They will provide leadership to help the Trusts meet the outcomes expressed in the performance management framework against which the Trusts will be assessed, and support them to attain FT status or alternative organisational form (where applicable).

The DID will also hold a strategic role leading on a specific priority for all Trusts in the Region. For example, productivity, or dealing with reconfiguration. This will require innovative thinking and will potentially have far reaching impact on the delivery of improved patient care and outcomes.

In both of these key activities, the post holder will draw on the expertise of the NHS Improvement functional directors and their teams for advice on finance, quality and safety, etc. The post-holder will, therefore, operate as part of the regional senior management team.

Essential for this role will be a detailed understanding of the provider sector, an ability to build strong and effective working relationships with the Board of – and senior colleagues from – Trusts, other organisations including, the CQC and NHS England. Outstanding leadership skills will also be essential to make decisions that will have widespread impact on large parts of the health system.


  • Deep understanding of policy and context of NHS Improvement
  • Ability to manage relationships in a highly complex environment
  • Experience and understanding of working at Board level
  • Communications skills including media handling and messaging
  • Credible leadership skills

As they will be working with Trust Chief Executives, providing leadership and guidance, they must have credibility involving operating at the most senior levels in the NHS system in order to gain the respect and have the necessary influence in agreeing proposed solutions.

The post holder will require a specialised working knowledge of NHS Trusts, Foundations Trusts and their operating models. They will also require a good working knowledge of PFI operating models and a deep understanding of merger and acquisition solutions.

Disability confident employer

Applicant requirements

You must have appropriate UK professional registration.

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