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IT Services & Operations Manager

NHS AfC: Band 8b / Monitor 3.3

Main area
IT Services & Operations Manager
NHS AfC: Band 8b / Monitor 3.3
Fixed Term until 12/11/2018
Full Time 37.5 Hours per week
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Wellington House
£47,092 - £58,217 (+HCAS £6,469) per annum
22/01/2018 12:00

NHS Improvement is responsible for overseeing foundation trusts, NHS trusts and independent providers. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable. By holding providers to account and, where necessary, intervening, we help the NHS to meet its short-term challenges and secure its future.

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority, Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

This role is responsible for the effective management of operational services to agree service levels to support business need, ensuring benefits are realised and end users satisfied through proactive service management with transparent reporting.

NHSI is reliant on analysis of complex data, regularly updated in a complex parallel data warehouse. The role is responsible and accountable for ensuring consistent, high quality performance, data quality and updates. This complexity necessitates that the role is filled by a senior grade engineer with experience of working across multiple environments and contractual arrangements to harmonise technology as appropriate.

This role is responsible and accountable for managing the live application systems environment and operational data management for NHSI; ensuring business systems operate to the agreed performance specification and are updated as required to meet changing user needs. A key accountability is to operate the change management process of managing requests for change, making the change, testing and implementing it safely.

The role must be effective in managing contracts and external resource as well as managing internal staff and troubleshooting complex technical issues. The role must proactively monitor services (across internal and external suppliers) to provide an efficient, effective, value for money service for the organisation and must provide advice on future looking strategies to support changing business needs in a changing technical context.

The role provides support for staff to ensure that end uses maximise the benefits of IT and acts to resolve technical issues when they occur.

Disability confident employer

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Further details / informal visits contact

Mark Smith -